Shipping policy

### Shipping Conditions

#### 1. Shipping Methods and Costs

We offer various shipping options to ensure your order is delivered quickly and reliably. Shipping costs will be displayed in the shopping cart before you complete your order.

#### 2. Delivery Time

The delivery time is typically **7-14 business days**, as our products are custom-made after your order is received. Please note that there may be additional delays during busy periods (e.g., holidays).

#### 3. Shipping Locations

We ship within Austria. For international orders, additional customs fees and taxes may apply, which are the responsibility of the customer.

#### 4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track the status of your delivery at any time.

#### 5. Undeliverable Shipments

If a delivery cannot be made due to incorrect address information or inability to reach you, we are not responsible for any resulting costs. Please ensure your shipping address is correct.

#### 6. Returns

For information on returns, please refer to our return policy. Products returned due to defects or incorrect deliveries will be refunded or replaced as appropriate.

#### 7. Contact

If you have any questions regarding our shipping conditions or your order, please feel free to contact us at: tibetanessence@gmail.com